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📍 Remote | Full-Time
Excelia is a multinational Consulting, Technology, and Professional Services company with over 25 years of experience and a presence in more than 50 countries across Europe, Latin America, and the United States through our 9 own offices.
We are passionate about innovation and developing technology solutions that create real business impact. We are currently looking for a Genesys Cloud Software Engineer to join an international team working on cloud-based contact center solutions.
Develop and maintain customer experience flows using Genesys Cloud Architect.
Build and support integrations through Genesys Cloud APIs, Data Actions, and event-driven services.
Implement routing logic, automation, and configurations for voice and digital channels.
Collaborate with Product Owners, Business Analysts, architects, and development teams to deliver scalable solutions.
Troubleshoot issues, optimize performance, and ensure platform stability.
Participate in testing, documentation, and deployment activities following development best practices.
Contribute to the continuous improvement of the contact center platform and related processes.
3–7+ years of experience in contact center, telephony development, or systems engineering.
At least 2 years of hands-on experience with Genesys Cloud or a similar CCaaS platform.
Proven experience delivering production inbound and outbound services and supporting go-live activities.
Ability to translate business requirements into technical solutions.
Experience troubleshooting complex issues and ensuring platform reliability.
Familiarity with cloud concepts, security fundamentals, and version control.
Experience working with REST APIs, webhooks, JSON, OAuth2, and JWT.
Genesys Cloud certifications (Certified Professional, Architect, or similar).
Experience with Genesys Cloud Architect API and Inbound/Outbound Campaign APIs.
Knowledge of cloud platforms such as AWS, Azure, or GCP.
Understanding of networking concepts including VPCs, subnets, NAT, and security groups.
Experience with event-driven integrations (EventBridge or similar technologies).
Exposure to CRM platforms such as Microsoft Dynamics.
Cloud provider certifications (AWS, Azure, or GCP).
Strong communication and interpersonal skills.
Analytical and solution-oriented mindset.
High attention to detail.
Strong collaboration and teamwork abilities.
Empathy and stakeholder-focused approach.
Flexibility and adaptability in dynamic environments.
100% remote position.
International and multicultural environment.
Opportunity to work on innovative customer experience and contact center projects.
Long-term professional growth and development opportunities.
Collaborative culture focused on excellence, innovation, and continuous learning.
Interested? Apply now and join Excelia's global technology team.