Senior Dynamics 365 Customer Service & USD Developer

📍 Remote | Full-Time

About Excelia

Excelia is a multinational Consulting, Technology, and Professional Services company with over 25 years of experience and a presence in more than 50 countries across Europe, Latin America, and the United States through our 9 own offices.

We are passionate about innovation and developing technology solutions that create real business impact. We are currently looking for a Senior Dynamics 365 Customer Service & Unified Service Desk (USD) Developer to join an international project team.

What You'll Do

• Develop and customize solutions within Microsoft Dynamics 365 Customer Service.

• Build and maintain Unified Service Desk (USD) components, including Hosted Controls, Actions, Events, and Agent Scripting.

• Develop custom hosted controls using C#/.NET (WPF) and JavaScript.

• Integrate CTI and telephony solutions within USD.

• Work with USD APIs and SDK to extend platform capabilities.

• Collaborate with technical teams to deliver seamless end-to-end solutions.

Required

• Strong experience with Microsoft Dynamics 365 Customer Service.

• Hands-on experience with Unified Service Desk (USD).

• Experience with USD Hosted Controls, Actions, Events, and Agent Scripting.

• Knowledge of CTI adapters and telephony integrations.

• Strong C#/.NET (WPF) development skills.

• JavaScript experience within Dynamics environments.

Nice to Have

• XAML and advanced WPF knowledge.

• Experience building custom UI integrations within Dynamics 365.

• Knowledge of Omnichannel for Customer Service or Customer Service Workspace.

• Experience working in Agile environments (Scrum/Kanban) and Jira.

Why Join Excelia?

• 100% remote position.

• International environment and challenging projects.

• Long-term professional growth opportunities.

• Collaborative culture focused on innovation and excellence.

Interested? Apply now and become part of Excelia's global technology team.